Our full Effective Service Assessment is a great way to get started if you’re curious about the benefits of working with us.

We conduct a detailed assessment of a selection of your customer contacts, enabling us to give you feedback on what your customers are trying to do, how often they have to contact you, whether those contacts represent “value” or “failure” for the customer and how effectively your current processes and ways of working allow those contacts to be handled.

The insight you gain will shine a new light on how current performance is assessed and spark a conversation about opportunities for improvement.

We then explore the different elements of your operating model to understand how the organisation is equipped to deliver effective service and what’s getting in the way.

We would normally expect to complete the assessment and produce our findings within a six week timeframe.

This exercise is invaluable, whether you are just getting started on your transformation journey, about to invest in new technology, or want to take stock of how your existing transformation programme is working.

Contact us today for more information on how the Effective Service Assessment could help turbo charge your operational performance.