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CX Network include Rob Wilson in Top 50 CX leaders for 2025
Service Economics co-founder and Director Rob Wilson has been included in CX Network’s prestigious global list of Top 50 CX leaders for 2025.
From visionary CEOs and CXOs to trailblazing founders, thought leaders and academics, this year’s list shines a spotlight on individuals from around the globe who are redefining CX. These leaders are driving innovation in their fields, shaping the future of CX and inspiring the next generation of professionals!
To curate this year’s list, the CX Network editorial team considered a range of factors, including social media influence, industry experience, areas of expertise, recent achievements and past recognition. As CX continues to evolve and touch more areas of business than ever before, our selection reflects the diverse range of voices, roles, regions and industries that make up today’s global CX community.
Commenting on his inclusion in this year’s list, Rob Wilson said “It’s a real honour to be included among such an incredible set of names, and is testimony to the impact our “Effective Service” message is having across the CX industry.”
To see the full Top 50 list, click on the link.
Bringing Effective Service to London for a packed out event
Our second Effective Service live event took place in London on 25th March and attracted around forty senior professionals spanning Operations, Board members, IT & Change/Transformation and Strategic Planning roles. Click the button below to check out the photos from the event and a copy of the Live Doodle picture produced in real time during the afternoon.
Our inaugural Effective Service networking event this week has received great attendee feedback. Co-hosted with our partners, MERJE, the event was held at the Markerstudy offices in central Manchester.
40+ people from financial services, outsourcing, logistics, banking and housing associations all with seemingly different industry perspectives united in a common desire to learn and share experiences on how to deliver better, more effective service for less.
From contrasting efficient vs effective service operations, getting “hands on” into demand analysis, through to the game-changing power of “business digital twins” all the way through to double-loop learning - we seemed to strike a chord with our guests and new friends!
We covered a lot of ground in an afternoon but it seems to have really envigorated a lot of people - with a real buzz by the end of it! People were excited by what they had learned in just three hours, the interactivity and new ideas they would take back to their own operations.
We are already planning the next event in early Spring and if you’d like to come along then please get in touch with us events@service-economics.com
Effective Service Event attracts over 40 CX, Operations and IT professionals to Manchester
3rd February 2025
Our inaugural Effective Service networking event this week has received great attendee feedback.
Co-hosted with our partners, MERJE, the event was held at the Markerstudy offices in central Manchester.
Rob Wilson named among Top 25 CX Influencers for 2025
We are delighted to announce that Service Economics co-founder and Director Rob Wilson has been named by the Customer Experience Magazine as one of its Top 25 CX Influencers for 2025.
Commenting on this recognition, Rob said “It’s a real honour to receive this recognition and I think it shows how the Service Economics message of “Effective Service Costs Less” is really starting to resonate across the CX industry.”
Voting for the final rankings is now underway and you can add your support for Rob by voting here.
UK Customer Experience Awards 2024
Service Economics were proud sponsors at this year’s UK Customer Experience Awards. In a glittering ceremony held at Wembley Stadium 17th October, over 700 CX professionals gathered to celebrate the very best of UK Customer Experience.
As sponsors of the “Best CX in Financial Services” category, Sean Keane was delighted to present the gold award on stage to ALA Insurance for their outstanding entry, which truly impressed all the judges.
Then later in the evening, Rob Wilson took to the stage to present ALA Insurance with a second trophy, this time for “Best Employee Experience - SME.”
Congratulations to all those companies who took part in this year’s awards and we are looking forward to being involved in this great event again next year.
Service Economics unveiled as one of this year’s UK CX Awards Sponsors
Service Economics will be sponsoring the Best Customer Service in Financial Services category at the 2024 UK CX Awards, with the winners due to be announced at the prestigious awards dinner at Wembley Stadium on 17th October.