Consulting I Professional Services I Managed Services
Our Services
We work with clients who see strategic value in improved service delivery in their customer-facing operations. This includes digital, contact centre, back office and supply-chain services.
For some, this is about creating or maintaining competitive advantage, for others it’s ensuring regulatory compliance or fulfilling their social or public charter obligations. For many it’s a combination of drivers to find a way to deliver better services at lower cost.
All of our Consulting, Professional and Managed Services are grounded in the same core belief, experience and delivery methods:
If you understand your customers purpose when they contact your business and ensure your services are designed around that insight, you’ll deliver highly effective experiences at lower cost.
Our portfolio is based on helping our clients with six core capabilities:
Operating Model Design
Business Processes
CX Technology Services
BPO Partner selection
Data & Insight
Leadership
Operating Model Design
Consulting solutions with a people centric, data led and analytical approach that gets to the heart of operational challenges, identifies root causes of issues, and underpins the creation of a roadmap for sustainable change.
BPO Partner Sourcing & Management
We work with a panel of outsourcers, nearshore and farshore. We help you to identify what work may benefit from being outsourced, help you select the right partner for your needs, and can support you with the ongoing management of the partnership.
Process Mapping, Redesign & Automation
Rapid process discovery, modelling and simulation insights. New value created through our pioneering Service Economics Digital Twin service.
We provide professional and managed services from BA on-demand to Business Analysis as a Service.
Data & Insight
Having the right data, measuring the right things, and presenting data in the right way are vital to understanding the performance of your service operations. Our experts help you ensure your metrics are giving you the full picture of efficiency and effectiveness, CX & EX.
CX Technology
Business & IT Consulting Services across the whole CX IT lifecycle, from procurement and delivery to in-life support. Delivering major Opex savings quickly.
Professional Services support to bolster your in-house team with industry experts on major projects and programmes.
Interim Leadership & Leadership Development
We can provide interim leadership by one of our experienced team members, or support you in developing your leadership team with the skills they need to succeed in today’s fast moving operational environment.