Effective Service is driven by leaders who have advanced from an efficiency mindset and learned new skills, enabling them to challenge traditional ways of working and drive sustainable change.

Our two day Effective Service Leadership programme has been designed to give you the skills and knowledge you need to begin your service transformation journey. It’s a mix of classroom training, interactive exercises, and practical hands-on experience “in the work” that delivers tangible outcomes - delivered by trainers with real life experience of delivering Effective Service in UK and international organisations.

The training is provided by us, on-site at your premises, and we recommend groups of 10-20 delegates.

The course is suitable for anybody in a service or transformation leadership role, from Team Leaders to Customer Service Directors.

“The workshop was professionally run, well paced, insightful and thought provoking. My colleagues and I left the session with a renewed level of excitement, with many of the ideas still at the forefront of our thinking some months later.”

Head of Business Transformation, CEGA Group

“This course builds capability in leaders and teams to make improvements and simplify their business, starting first and foremost with delivering great service for customers”

Head of Service Delivery, General Motors

Effective Service begins with Effective Leadership

Effective Service is driven by leaders who have advanced from an efficiency mindset and learned new skills, enabling them to challenge traditional ways of working and drive sustainable change.