The Effective Service Guide: Outsourcing
Access our Exec Summary paper for an introduction to the Effective Service Guide to Outsourcing.
Since its inception contact centre BPO has pursued efficient service delivery - handling customer contact faster and cheaper through labour arbitrage, process optimisation, and now AI-enabled automation. Yet despite significant investments in efficiency, many BPO clients and service providers find their costs rising while customer satisfaction declines. There is a powerful alternative: Effective Service.
Click below to register and download the full and more detailed Effective Service Guide to Outsourcing.
