Consulting I Professional Services I Managed Services
Information Technology
Customer centred and business led IT solutions
It's not easy keeping up with the pace of IT innovation, whilst also ensuring legacy risks are understood and that IT is enabling real value for colleagues and customers alike. We help our clients secure better value from their IT investments and deliver services that power better user experiences and outcomes for all.
How we can help
We provide expert support and proven method to help our clients at all stages of the IT ownership lifecycle - from procurement to design, implementation to in-life support and optimisation. We can help you with enterprise IT services including:
CX/interaction management/CCaaS platforms and adjunct services
Digital, omni-channel self-service, AI and automation applications
Knowledge management, workflow and process orchestration services
IT helpdesk operating model design and improvement
The planning for and evolution of IT and wider business operating models
Typical results
A global business services provider needed to replace ageing contact centre platforms in 25 global locations. We helped them:
capture user and IT requirements.
run an accelerated RFP, select a new supplier and prepare for implementation, all in 14 weeks.
save 52% Opex on their previous service.
