Consulting I Professional Services I Managed Services
Operations & People
Customer Satisfaction in the UK has fallen to its lowest level since 2015
Some great companies are getting service right, and are setting a level of expectation for customers that many other businesses are failing to match. At the same time, pressure to reduce costs is driving companies to reduce headcount and direct customers to self-service channels that are not always up to the job.
How we can help
We help you to unlock ways of improving service and reducing costs that have been proven to deliver incredible benefits. Our services include:
* An operational health check that quickly identifies opportunities
* Training & coaching to upskill your team in improvement methodology
* Support with the implementation and delivery of change
Typical results
A Service Economics approach helped a UK composite insurer to deliver annual savings of £18m, an IT team reduce costs by £6m pa, and a UK General Insurer increase NPS by +60pts
